When hiring a Locksmith you need to make sure the information on the business card matches the company name on the invoice. Ask for the Locksmith’s identification and business card. Look at the written estimate the Locksmith brought. You may also ask him to write one up before he starts working. If the estimate doesn’t match what you heard on the phone, think about whether you want to call someone else. Don’t hand over your credit card until you agree with the estimate.
A legitimate locksmith should confirm your identity and make sure you really own the property or vehicle before doing the job. Look at the proof of insurance. If your state requires a license or registration, ask to see that too. If the locksmith gives you authorization forms or other paperwork, read them before you sign.
If the locksmith says it’s necessary to drill your lock and replace it, you may need to consider hiring a different person. A skilled and legitimate Locksmith has invested in tools and education and should have the skills to unlock almost any door.
Before you pay for their service, get a written invoice that shows the company name and lists labor, replacement parts and all fees you’re being charged. If the service was good, save the number in case there’s a next time.
Resolve any dispute with the company first if you have problems with the Locksmith’s service, work, etc. Some companies won’t take any responsibility if you fail to complain within a certain time. If you were not satisfied, consider contacting your local consumer protection agency for information and assistance. You also can file a complaint with the Federal Trade Commission and your state Attorney General.